Blue Orbiting

Unfortunately for the restaurant owner who wants to operate their business from afar, the lack of business discipline can chew up profits as fast as they come in. In the case of failing restaurants, an inability to manage key areas eventually leads to failure, often to the owner’s surprise.

Perhaps our most requested service is for helping restaurants with “training”.  The word itself is somehow mysterious…nebulous…like smoke, just within reach but never reachable.  Instinctively, most restaurateurs know it is important but they don’t fully understand what it takes to get someone sufficiently “trained” to do their job. They DO know that, when someone is [...]

When the time comes to negotiate better pricing, guess who get’s the worst deal? Guess who’ll get the worst delivery times available? Guess whose reputation as “difficult to work with” will be spread through their communities ? Guess who won’t get a tip about a star chef who is about to kick off a job search? Guess who won’t get baseball tickets for a Father’s Day game? Guess who won’t get their hands on a super-allocated wine that everyone is buzzing about? Vendors are some of the most underutilized resources for making your business hum.

You want your team to upsell. You want them to build check averages. Most of all, you want them providing your Guests with a memorable experience that will get them to come back again. Group reprimands only break the relationship between teacher and student and they disengage your staff from a job you need them to do.

“Trust” is the assured reliance on the character, ability, strength or truth of someone. In my mind trust means you work for a good person. Someone who is honest, has no hidden agenda, respects his reports and has their back in hard times. An environment of trust encourages the expression of opinions, feelings, and doubts. Trust allows for the sharing of important information and ideas and fosters enthusiasm. Trust builds strength.