Finding Napoleon

If more servers could pull off the Napoleon Dynamite ‘tude and just stick to the facts, we’d all probably stop whining when we don’t get our butts kissed by a server or cashier.

Manage the labor or you ARE the labor.

Unfortunately for the restaurant owner who wants to operate their business from afar, the lack of business discipline can chew up profits as fast as they come in. In the case of failing restaurants, an inability to manage key areas eventually leads to failure, often to the owner’s surprise.

Training

Perhaps our most requested service is for helping restaurants with “training”.  The word itself is somehow mysterious…nebulous…like smoke, just within reach but never reachable.  Instinctively, most restaurateurs know it is important but they don’t fully understand what it takes to get someone sufficiently “trained” to do their job. They DO know that, when someone is [...]